Selection and maintenance of a database of suitably experienced and energetic individuals to facilitate covering of short to long term leave.

Working with a clear and defined interview guideline as well as body language awareness skills to help create a positive interview situation.

Organising and managing mystery shopper programs from the interview and selection of suitable candidates to time management of each visit with a comprehensive feedback document.

Tailormade customer service training with programs from a one on one in store solution to wider groups with the use of audio visual material and fun solutions.